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Technological Arts Inc.

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Product Returns

Please note the following guidelines for returning products:

  1. Obtain an RMA number (i.e. Return Material Authorization number) from us before sending anything back; otherwise, we may refuse it.
  2. Wrap circuit boards in anti-static material or place them in the anti-static pouch they came in. Improper packaging may void warranty.
  3. Pack securely, with adequate padding to prevent damage or loss in transit.
  4. Mark the RMA number clearly on the outside of the package.
  5. Customers outside of Canada: DO NOT use FedEx Ground or UPS without express permission from us (due to excessive Customs brokerage charges). We recommend PriorityMail (from your post office).
  6. Mark clearly on the outside of the box, and on any Customs forms: RETURNING CIRCUIT BOARDS FOR REPAIR - MADE IN CANADA.
  7. Note: the Country of Origin is Canada (not USA). If you put USA, and we are charged import duties, we will bill your credit card.
  8. Do not send anything to us "freight collect"-- we will refuse it!.
  9. Send the package to:

Technological Arts, Inc.
Attn.: Repair Dept.
150 Carlton Street, Suite 300
Toronto, ON M5A 2K1 CANADA