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Technological Arts Inc.

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Website Help

Important!  Do not use a Hotmail email address when creating an account!
 Please note .. if you have ordered from our previous website (catalog), you will need to register on our new site as a new customer. Sorry for the inconvenience!
 
To place an order, follow these simple steps,

1. From the Store, select currency via the Currency dropdown selector at the top of the screen and then click on the Change Currency button to make it effective.  If you are in Canada select Canadian currency; otherwise select US currency.

2. Click the Add to Cart button or Buy Now button next to the item you want. Your shopping cart will be automatically updated with the item, and the total will be displayed at the top of your screen.

3. When you have finished shopping (or at any time during shopping), you can examine the contents of your shopping cart by clicking the Shopping Cart icon at the top of the page. Now review the items you have ordered and change any quantities required by entering the new quantity and clicking the adjacent Update icon. To delete an item, click the Trash can icon next to it.

4. When you have finished adjusting quantities, click the Checkout button below your cart contents list.

5. If you have previously created an account, login now.  Please note .. if you have ordered from our previous website (/catalog), you will need to register on our new site as a new customer. We apologize for the inconvenience!  Create an account by choosing a username and password and entering your email address. Important!  Do not use a Hotmail email address!  Hotmail is rejecting all messages sent by our server.  Next, enter your billing address, answer the spam-blocker question, and click Register.  An email will be sent to you, and you'll need to click on the activation link in the email in order to establish your account.  This process is necessary in order to block automated spam robots from creating bogus accounts.  Once you have activated your account and logged in, start from Step 3, above.  Then click on Next.

6. Choose your preferred shipping method.  You will be presented with various shipping options and their associated costs and estimated delivery times.  Priority is the fastest, and will arrive by next business day in most cases--  subject to delays due to insufficient stock, or a spike in orders (usually in January and August/September).  Ignore the dates showing 1970--  Priority is usually one or two business days, and SmallPacket Air takes roughly 1 to 2 weeks to North America, Europe, Australia, and New Zealand; 3 to 5 weeks to addresses in Asia, Africa, Middle East, and South America.   If you opt to have the ordered shipped via FedEx and billed to your FedEx account number, you must enter your FedEx account number in the Notes to Us form in the next section before confirming your order.  Otherwise, your order will be delayed until Shipping is sorted out.

7. Confirm Payment and you will be taken to the secure PayPal payment gateway where you can make your payment.  Once you have clicked Confirm Payment, it is no longer possible to edit your cart.  Please note that, in most countries, it is not necessary to have or create a PayPal account to make your payment.  You will be able to use a credit card for payment if you don't have a PayPal account (just click the link that says "Don't have a PayPal account?").NoPayPalAccount

Finding A Part

The quickest method to find a part, is to simply search for the part, using the Search facility in the top right hand corner of the page.  For best results, just use the first several characters of the part number, and don't include the connector option suffixes (e.g. -SB).  If you don't know the item code or name, use the category selectors in the left hand column.  If the part is a special part or if it is not listed, please contact us directly at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Learning The Status of Your Order

To find out the status of your order, click on Store, in the top navigation bar.  Then enter your username and password in the fields in the lower left corner of your screen, and click LogIn. Click Account Maintenance, and select the Order Information section.  If you encounter any problems, or if your order is not shown, please contact us directly at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for further assistance.

Queries, Complaints and Suggestions

We make every effort to deliver the best possible service. If you have any feedback or suggestions, please contact us directly, through our customer relations. All queries and complaints will be answered promptly. Send all messages to this address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .